Customer Support

At GTS Engines, we are committed to providing exceptional customer service and support for all your outboard motor needs. If you have any questions, concerns, or need assistance, we’re here to help!

Whether you need help placing an order, tracking a shipment, or understanding a product’s features, our team is ready to provide the support you need.

1. Contact Us

Our customer support team is available to assist you with any inquiries or issues. Please reach out to us via one of the following methods:

  • Email: info@gtsengines.com
  • Phone: +61 485 815 137
    (Available Monday to Friday, 9:00 AM – 5:00 PM AEST)

For general inquiries or to speak with a customer service representative, we recommend emailing us for the quickest response.

2. Frequently Asked Questions (FAQs)

We’ve compiled a list of common questions to help you quickly find the answers you need. Please visit our FAQs Page for more information.

3. Order Support

If you need assistance with an order, whether it’s tracking, updating your details, or making changes, feel free to get in touch. Our team is happy to help resolve any issues and provide updates on the status of your order.

  • Order Tracking: Once your order has been shipped, you will receive a tracking number. You can track your order using the courier’s website. If you have any trouble tracking your package, please contact us.
  • Order Changes or Cancellations: If you need to make changes to your order or wish to cancel it, please contact us as soon as possible. We can assist with changes before the order is shipped. Return Policy

4. Warranty & Technical Support

If you need assistance with product setup, troubleshooting, or warranty claims, our technical support team is here to help:

  • Product Setup: Need help setting up your outboard motor? We can provide basic setup instructions or guide you to resources that can help.
  • Warranty Claims: If you believe your product is defective or covered by the manufacturer’s warranty, please reach out to us with details about the issue, and we will assist you in processing the claim.

5. Returns & Exchanges Support

If you need help with a return or exchange, we’re happy to guide you through the process. Please refer to our Returns & Exchanges Policy for detailed instructions, or contact us for support:

  • Return Process: Follow the return steps outlined in our policy, or simply reach out to us for guidance.
  • Exchanges: We can assist with exchanging items if they meet the eligibility criteria.

6. Shipping & Delivery Support

We understand that shipping and delivery are critical parts of your shopping experience. If you have questions regarding delivery times, shipping costs, or need help with a delivery issue, don’t hesitate to contact us. We’re committed to ensuring that your order arrives safely and on time.

  • Shipping Times: Check our Shipping & Delivery Policy for estimated transit times based on your location.
  • Lost or Damaged Orders: If your order is lost or arrives damaged, please contact us immediately, and we’ll work to resolve the issue as quickly as possible.

7. Product Support

For any product-related questions or technical issues, our team can assist you in troubleshooting and providing guidance for your outboard motor. Whether it’s performance concerns, maintenance tips, or feature clarifications, we’re here to help.

  • Manuals & Guides: We provide access to product manuals and guides for all outboard motors and accessories. If you need a specific document, please contact us, and we’ll send it over.

8. Feedback

Your feedback is essential for us to improve and serve you better. If you have suggestions on how we can improve our products or services, please feel free to share your thoughts with us.

9. How to Reach Us:

Email: info@gtsengines.com.

Phone: +61 485 815 137.

Our team is available Monday to Friday from 9:00 AM to 5:00 PM AEST.

Address:
GTS Engines
Unit 2/20 Waterworth Dr, Margate TAS 7054, Australia

We’re here to ensure you have a seamless and satisfying experience with GTS Engines. Thank you for choosing us for your outboard motor needs!