GTS Engines Shipping & Delivery Policy

At GTS Engines, we are committed to ensuring your orders arrive safely and promptly. Please review the details of our shipping and delivery policy below.

1. Shipping Destinations

We currently ship to addresses within Australia. Standard delivery costs $80 across Australia.

2. Processing Time

Shipping Process in Australia

  • Order Cut-Off Time: 12:00 AM (GMT+10:00) Australian Eastern Standard Time (Sydney)
  • Order Handling Time: 0 – 1  business days (Monday to Saturday)
  • Transit Time: 1 – 7 business days (Monday to Friday) for economy shipping
  • Estimated Delivery Time: 1 – 8 business days, depending on customer location

In case of any delay, we will contact you immediately.

Order Confirmation:
Once your order is placed, you will receive an email confirmation. A separate email with tracking information will be sent once your order has shipped.

3. Tracking Your Order

Once shipped, you will receive a tracking number via email, allowing you to monitor your package’s progress. You can also log in to your GTS Engines account to view order updates.

4. Delivery Times

Delivery times vary based on the selected shipping method, location, and unforeseen carrier delays. GTS Engines is not responsible for delays caused by weather conditions, customs, or other carrier-related issues beyond our control.

5. Shipping Restrictions

Certain items may have shipping restrictions due to size, weight, or contents. If an issue arises, we will contact you to discuss alternative delivery options or provide a full refund if shipping is not possible.

6. Damaged, Lost, or Stolen Packages

Please refer to our Refund Policy for details on handling damaged, lost, or stolen shipments.

7. Incorrect Shipping Address

If you realize you’ve entered an incorrect shipping address, please contact us immediately at:

📞 Phone: +61 485 815 137
📧 Email: info@gtsengines.com

  • If your order has not yet shipped, we will update the address.
  • If the order has already shipped, GTS Engines is not responsible for lost or misdelivered packages.

8. Questions or Concerns?

For any shipping-related inquiries, feel free to reach out to our Customer Service team:

GTS Engines
📍 15 Halifax Dr, Davenport WA 6230, Australia
📞 Phone: +61 485 815 137
📧 Email: info@gtsengines.com