Frequently Asked Questions (FAQ)

GTS Engines – Outboard Motor Specialists

1. About GTS Engines

Q: Where is GTS Engines located?
A: We are based at 15 Halifax Dr, Davenport WA 6230, Australia. You can visit our store or contact us for any inquiries.

Q: How can I contact GTS Engines?
A: You can reach us by phone at +61 485 815 137 or email us at info@gtsengines.com.

2. Products & Services

Q: What products do you sell?
A: We specialize in outboard motors from leading brands, along with parts, accessories, and servicing options.

Q: Do you offer installation services?
A: Yes! Our team provides professional installation services to ensure your outboard motor is set up correctly and safely.

Q: Can I order custom parts or accessories?
A: Yes, we can source specific parts or accessories for your outboard motor. Contact us for availability and pricing.

3. Ordering & Shipping

Q: Do you offer delivery across Australia?
A: Yes, we ship Australia-wide. Shipping costs and delivery times vary depending on your location.

Q: How long does it take to receive my order?
A: Most orders are processed within 1-2 business days, and delivery typically takes 3-7 business days, depending on your location.

Q: Can I track my order?
A: Yes, once your order has been shipped, we will provide tracking details via email.

4. Returns & Warranty

Q: Do you accept returns?
A: Yes, we accept returns within 14 days of purchase, provided the item is unused and in its original packaging. Please contact us before returning any item.

Q: Is there a warranty on your products?
A: Yes, all our outboard motors come with a manufacturer’s warranty. The warranty period varies by brand and model. Contact us for specific details.

5. Payments & Financing

Q: What payment methods do you accept?
A: We accept credit/debit cards, bank transfers, and PayPal for online purchases. In-store payments can be made via EFTPOS, cash, or card.

Q: Do you offer financing options?
A: Yes, we offer financing options for select purchases. Contact us for more details.

6. Servicing & Repairs

Q: Do you offer maintenance and repair services?
A: Yes! Our expert technicians provide routine maintenance, diagnostics, and repairs for outboard motors.

Q: How do I book a service?
A: You can book a service by calling us at +61 485 815 137 or emailing info@gtsengines.com.

7. Other Inquiries

Q: Do you offer bulk or trade discounts?
A: Yes, we offer bulk purchase discounts for businesses and trade partners. Contact us to discuss pricing options.

Q: Can I visit your store to see the products in person?
A: Absolutely! We welcome customers to visit our store at 15 Halifax Dr, Davenport WA 6230 to check out our range of outboard motors and accessories.